Solutions for Today and Tomorrow

Solving Today's Problems Fast and Tomorrow's Problems Today.

HRS Erase is committed to new and innovate solutions for our client hospitals. We begin by doing more for patients by offering services such as home visits, transportation and legal council and doing it with the sort of personal service that lower caseloads allow.

We also help patients qualify for other programs such as food stamps, housing assistance and disability filings. This allows us to enhance and manage patient satisfaction to new levels as it becomes more important than ever (see Gauging the Satisfaction Reaction below). By combining this level of customer service, advance planning and the industry's highest level of reporting and accountability, HRS Erase becomes the logical choice to be your eligibility partner.

Reporting and Communication to a Higher Standard.

We believe that an eligibility partner should put high standards of communication at the forefront. HRS Erase offers our clients custom reporting options and full account reconciliation monthly to insure that no patient "falls through the cracks". We also offer a level of transparency in our reporting that is unparalleled in the industry. At HRS Erase we don't "cherry pick" our accounts or our numbers.

We also offer fast problem resolution with most issues resolved in 24 hours or less. When hospitals have more complete reporting they have more options and the ability to forecast more accurately. Combined with HRS Erase's industry leading eligibility protocols and enhanced patient satisfaction our reporting and communication delivers to a higher standard.

1 Fast Access

  • Fast, Intelligent Screening
    1 Fast Access software allows HRS Erase and it's client hospitals to quickly screen admissions and qualify the maximum number of patients as early as possible.
  • Advanced, Flexible Reporting
    We customize reports for every client hospital to make certain you are getting the information you need for your system. Most eligibility companies give you fixed, standardized reports. Advanced reporting options are just one of the ways that HRS Erase is raising the bar on communication with clients and patients alike.

Gauging the Satisfaction Reaction

In an age of social networking with the Internet, patient satisfaction and opinion have suddenly become even more important than before. Online networking sources from Facebook to Angie's List all give patients the opportunity to express opions and share experiences. Suddenly the opinion of just one patient can be heard by potentially thousands of people or more, so managing patient satisfaction has become more critical than ever.

Savvy administrators are now beginning to understand the importance of managing customer satisfaction and are pioneering new ways to incorporate this new phenomenon into their marketing strategies. At HRS Erase we understand the emerging needs of hospitals to manage patient satisfaction in new ways and we incorporate patient satisfaction surveys in our process to assist hospitals in this management process. We assist all of our client hospitals in maintaining a top patient satisfaction rating because we understand how important just one opinion is. Don't trust your patients to a company that can't help manage patient satisfaction because after all, it's your reputation on the line. HRS Erase, tops in patient satisfaction. Contact us today and find out how HRS Erase can help you manage the new challenges of patient satisfaction.

 

The Human Touch

HRS Erase assigns lower caseloads to each of our highly trained caseworkers for the purpose of providing the highest level of service possible. We genuinely care about the outcomes of the patients we work with and it shows. We go above and beyond for patients by assisting with more than just medical eligibility. We help patients with food stamps, housing assistance, disability filing and much more. These extras improve the quality of life for your patients and lead to increased patient satisfaction and community relations for your hospital. At HRS Erase we understand that eligibility is a people business that requires the human touch.